At FramedTCG, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
When you visit our website or place an order, we may collect information including:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely through our payment providers)
- Order history
- Device information, browser type, and IP address
- Website usage information collected through cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Communicate order updates and shipping information
- Improve our website, products, and customer experience
- Prevent fraud and maintain website security
- Send promotional emails or marketing communications if you have chosen to receive them
Payment Information
FramedTCG does not store your full payment information. All payment transactions are processed securely through trusted third-party payment providers.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and help us improve our services. You can manage or disable cookies through your browser settings, though some website features may not function properly.
Third-Party Services
We may use trusted third-party providers to operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Email marketing platforms
These providers receive only the information necessary to perform their services and are responsible for handling your data in accordance with their own privacy policies.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, or misuse. While no method of electronic transmission or storage is completely secure, we strive to use commercially reasonable safeguards.
Data Retention
We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page or by using the contact information provided on our website.